Which of the following is an objective of Configuration Management?

• A. To ensure infrastructure stability
• B. To reduce management costs
• C. To improve product features
• D. To enhance customer service

Answer: (A)

One of the primary objectives of Configuration Management is to ensure infrastructure stability. This involves maintaining the integrity and consistency of systems throughout their lifecycle. By systematically managing all components of an IT infrastructure, Configuration Management helps to avoid conflicts, minimize downtime, and ensure that configurations remain compatible and reliable.

This focus on maintaining a stable and well-defined configuration allows organizations to effectively manage changes and reduce the risk of disruptions, leading to a more robust and predictable operational environment. Therefore, achieving infrastructure stability is foundational to the overall effectiveness and efficiency of IT services.

While reducing management costs, improving product features, and enhancing customer service could be outcomes related to Configuration Management, they do not specifically capture its primary objective, which centers on stability and control over the system and its components.